We understand that sometimes unexpected issues can occur with your order which can be frustrating. We take your trust and business very seriously, which is why we have a fair return & exchange policy to help you fast and efficiently. Please read below.
Every order comes with a risk-free 30-day guarantee. Instead of returning products, you can contact us at our contact page here or at firstname.lastname@example.org.
Returns do not align with our values of sustainability, as every package has a carbon footprint. Because of this, just tell us what went wrong with the product, send us a pic, and we'll give you back the money in full. Then, if you like, you can donate your item to a charity.
Bad Bixch Décor only issues refunds if the product arrives damaged or if there was a mistake on our end. For your item to be eligible for a refund, we must receive a photo or video of the damaged or incorrect product for us to evaluate. If you are approved, then your refund will be processed, and your card will be refunded within a few business days.
Before you contact us about a late or missing refund, please ensure to:
- Check your bank balance first.
- Contact your credit card company, as it might take some time before your refund is posted.
- Contact your bank, as there is processing time before a refund is posted.
If you've already done all of the above and you still haven't receive your refund, please contact us.
We provide a 24-hour cancellation policy since orders are immediately put into processing from the time of order. Please ensure that you are ready to purchase before placing your order.
Please find more information on our Shipping Policy here.
We do not accept exchanges or returns on sale items.
If you experience an issue, please be patient and respectful with our staff. We promise we are working hard to ensure your satisfaction.